DELIVERY & RETURNS

All items will be despatched from our warehouse by 13:00 GMT Monday - Friday and an email will be sent to you confirming this.

United Kingdom

Your order will then take 2-3 working days to arrive with you. Please note that Sunday is not classed as a working day.

Rest of the World

Your order will then take 2-8 working days to arrive with you. Please note that Sunday is not classed as a working day.

We get it, sometimes something just doesn't work for you and you want your money back. As long as an item is still in its original condition, we accept returns, subject to the rules below. None of these rules affect your statutory rights.

If you return an item within 14 days of receiving it, we'll give you a full refund by way of the original payment method. Delivery charges are non-refundable unless you have received a faulty or incorrect item.

We aim to refund you within 7 days of receiving the returned item.

After that?

We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.

Original Condition

Of course, it's fine to try an item on like you would in a shop, but please don't actually wear it. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.

Examples of an unsuitable condition could be an item that is covered in pet hair, has deodorant or aftershave sprayed over the garment, body odour on the garment, freshly cut hair inside the garment.

All returned items should be sent in their original condition and packaging where possible, including tags. If the tag is not included then the return will be void.

View our full returns policy

None of this affects your statutory rights.

You are required to arrange and pay for the return of the items and the items are your responsibility until they reach us.

Please send items to

Akai Apparel,
Ground Floor, Mill 7,
Mabgate Mills,
Mabgate,
Leeds,
LS9 7DZ

Please ensure that you include an order reference, email address, postcode or despatch note that we can use to locate your order. If this is not included we can't make any refund.

Proof of postage

As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact the carrier about your return.  

Responsibility

Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!  

We're not responsible for any items that are returned to us by mistake (it happens!). If we're able to locate the items (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost. 

Please ensure that you have read our returns policy before sending any items back to us.

Firstly, we really apologise and want to sort out any issues straight away.

Please contact us making sure you include the following details

- The order number
- A description of the fault or incorrect item received

Faulty Note : All items are inspected upon arrival at our warehouse and a refund will only be processed to your original payment method if it's considered a manufacturing fault.

DELIVERY

RETURNS

OTHER