VISIT OUR RETURNS PORTAL TO CREATE YOUR RETURN
We get it, sometimes something just doesn't work for you and you want your money back. As long as an item is still in its original condition, we accept returns, subject to the rules below. None of these rules affect your statutory rights.
If you return an item requesting a refund within 14 days of receiving it, we'll give you a full refund by way of the original payment method. Delivery charges are non-refundable unless you have received a faulty or incorrect item.
We aim to refund you within 7 days of receiving the returned item.
After that?
We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.
Original Condition
Of course, it's fine to try an item on like you would in a shop, but please don't actually wear it. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.
Examples of an unsuitable condition could be an item that is covered in pet hair, has deodorant or aftershave sprayed over the garment, body odour on the garment, freshly cut hair inside the garment.
All returned items should be sent in their original condition and packaging where possible, including tags. If the tag is not included then the return will be void.
None of this affects your statutory rights.
